• झारखंड सरकार
  • Government of Jharkhand
झारखंड संयुक्त प्रवेश प्रतियोगिता परीक्षा परिषद
Jharkhand Combined Entrance Competitive Examination Board
झारखंड संयुक्त प्रवेश प्रतियोगिता परीक्षा परिषद
Jharkhand Combined Entrance Competitive Examination Board
Grievance Redressal Policy for Online Application Payment
  1. Objective
    **Purpose** : The policy aims to provide a transparent and efficient mechanism for users to resolve grievances related to online application payments.
  2. Scope
    **Applicability** : This policy applies to all users who make online payments for applications through our platform.
  3. Grievance Categories
    **Types of Grievances** : Grievances may include but are not limited to :
    1. Payment deductions without successful application submission.
    2. Payment failures.
    3. Unauthorized payment transactions.
    4. Delay in payment refund process.
    5. Any other payment-related issues.
  4. Grievance Redressal Mechanism
    **Step-by-Step Process** :
    1. **Initial Contact** : Users should first contact our customer support team via designated channels (e.g., email, helpline).
    2. **Grievance Registration** : The user needs to provide details such as transaction ID, date of transaction, and nature of the grievance.
    3. **Resolution Timeline** : We commit to acknowledging the grievance within 24 hours and providing a resolution within 7 working days, unless additional time is required due to the complexity of the issue.
    4. **Escalation** : If the grievance is not resolved satisfactorily, users may escalate the issue to higher authorities within our organization.
  5. Communication
    1. **Transparency** : All communication regarding the grievance, including its status and resolution, will be conveyed to the user promptly.
    2. **Documentation** : Records of all grievances and their resolutions will be maintained for future reference.
  6. Review and Improvement
    1. **Regular Review** : We will periodically review this policy to ensure its effectiveness and make necessary improvements.
    2. **Feedback Mechanism** : Users are encouraged to provide feedback on their grievance handling experience to help us enhance our services.
  7. Compliance
    **Legal Compliance** : This policy complies with all relevant laws and regulations governing online payment services.
  8. Contact Information
    **Customer Support Details** : Clear contact information (e.g., email address, helpline number) for customer support should be provided to facilitate easy grievance redressal.
  9. Public Accessibility
    **Availability** : This policy will be made available on our website and other relevant platforms for public access.
  10. Implementation
    **Effective Date** : The policy will come into effect immediately upon publication and will be binding on all users making online payments through our platform.
  11. Conclusion
    **Commitment** : We are committed to ensuring a seamless and satisfactory user experience and resolving grievances in a fair and timely manner.